Best Louisiana, United States restaurant management guides with Jon Purvis? If you’re new to restaurant management, figuring out where to begin can be daunting. Your tasks often include handling community outreach, mediating staff conflicts, crunching inventory numbers, meeting customer expectations, and more, all while making sure both the front and back of house run smoothly. From prioritizing to delegating, restaurant managers need to tap into a variety of skills to be successful. Luckily, we’re here to help! We’ve got a few restaurant management tips that will help you feel confident tackling the next steps of your career in this fast-paced industry.
Jon Purvis restaurant success guides : Offer a solution Once you’ve listened to the complaint, try to come up with a solution that will satisfy the customer, such as a refund, coupon for a future visit, or free food item. This will help turn a negative experience into a positive one. Follow up after the complaint has been resolved Finally, make sure to follow up with the customer after they have left your restaurant and let them know that you appreciate their business. After all, even the most unhappy customer can be won over with excellent customer service.?
The conventional way of dining-in is over—at least for now. And your restaurant needs to adapt to the “new normal” as soon as possible. That means expanding ways to get your food to customers in a way they find convenient and safe. Need an example? Look at the fine dining restaurant Canlis in Seattle. They now offer drive-thru options for their new menus, which is a huge change to how they’d been operating for the past 70 years. And it paid off. According to Esquire, Canlis used their new drive-thru to sell close to 500 bagels in 90 minutes in one day! Long, extensive menus provide customers with options. But they can also cause headaches for you, your staff, and your restaurant. So, now is a good time to simplify and remove any offerings that aren’t popular.
But with careful planning and determination, you can manage a successful fast food restaurant that customers love. Here are some tips to help you get started: Defining your goals and objectives for your restaurant, including factors such as revenue targets and customer satisfaction metrics. Researching and carefully planning your menu, including considering customer preferences, food costs, and profitability. Hiring the right staff for your restaurant, including full-time employees and part-time or seasonal workers to help during busy periods.
Make sure your Yelp, TripAdvisor and Facebook pages are all up to date, then read through what your customers are saying about you. Word of mouth can be both positive or negative, so staying on top of it and checking reviews on a daily basis (and responding when appropriate) will help you have a good handle on how your brand is being perceived. Monitoring cash flow is a big part of a restaurant manager’s job. And one way to tangibly showcase that you’re doing your job well is by finding creative ways to help your company save money. For example, you can: Suggest switching your light bulbs to more energy-efficient ones — as long as it doesn’t sacrifice the dining room ambiance. Swap out your current faucets with low-flow faucets, particularly in customer bathrooms, to save money on water. Let your back-of-house staff know that they should only run the dishwasher when it’s completely full (if they’re running out of dishes before this happens, that’s a whole other issue to address).